Mochabsm ITSM解决方案

As the enterprise business and IT systems integration in the increasingly close, the enterprise's IT systems are increasingly large and complex. How to achieve business and IT mutual balance, give full play to the value of IT, enterprises need to be resolved is the most important issue. ITSM application for enterprise IT management innovation has created new opportunities.
ITSM is based on ITIL standards of service management information system, ITIL is a set of open, standardized services for the management of international standards is to allow existing information technology resources to play a greater effectiveness of the outstanding tool to enhance the IT services Efficiency and improve IT service sector between the horizontal communication, is to help enterprises of the IT systems of planning, research and development, implementation and operation of effective management of high-quality way.
ITSM is a set of IT systems to help business-to-the planning, development, implementation and operation of high-quality management methods, is a leading global, enterprise IT departments to solve a set of effective mechanisms for changing the theoretical system. ITSM, including four in the content, namely the design and management services, development and implementation of operational services, business and IT, the combination of full application of IT systems throughout the entire life cycle - a "design, construction, integration, management, upgrade . " The design and management standards to meet the user's system design, building needs; development and implementation of standards to resolve the user in integration issues; standard operational standards for the management of user demand business and IT standards were met with a full life Upgrade cycle stage of the request.
Demand Analysis
As China's construction enterprises in-depth information forward, information systems have been expanding, business dependence on IT systems more and more, the growing complexity of IT systems, system maintenance requirements getting higher and higher. Especially financial, telecommunications, electricity, and other key industries for IT management of the increasingly high demand. IT service management (ITSM) as the new IT management theories, methods and tools, ITSM is playing an increasingly important role.
At the same time, more and more enterprises recognize ITSM on the importance of enterprise IT systems, according to statistics, 2005, China's IT service management market size reached 820 million yuan. And the size of the market in 2004 compared to an annual growth rate reached 20.5 percent. One telecommunications industry accounted for the entire industry more market share, finance, electric power network of interdependence of these industries are also high in the IT service management have a certain input. The next four years, China's IT service management market size will be 22.4 percent compound annual growth rate of growth, to 2009, the size of the market will be close to 2 billion yuan. With IT service management solutions in the telecommunications, finance, electricity and other sectors growing number of success stories have emerged, successful experience in various industries will be the sharing and dissemination, ITSM huge potential market.
Mochabsm system features
Mochabsm ITSM solution is a process-oriented, customer-focused programme, through integration of IT services and businesses, improve the enterprise's IT service providers and services to support the capacity and level. Based on the concept of ITIL solution to provide users with the following services: service-level management, IT services and financial management, availability management, capacity management, IT service continuity management.
Mochabsm ITSM solutions major product lines include: five modules from corporate IT business network, end-users, business systems, network security, unified platform for effective management, monitoring, providing enterprise IT service quality, IT systems for enterprises to achieve far To worry.
Our advantages
1. Collection to provide a set of networks, systems, security, desktop, manage and operate the full integration solutions;
2. Powerful engine of the incident (the rules and rule-based engine Rules), the association provides intelligent information processing;
3. Has a good integration with third-party management software and integrated the integrated module, or to facilitate the development of third-party interface with the integrated management software.
4. The whole Chinese Web interface, one-stop navigation, user-friendly operation.
5. According to network logical structure of the level of show the network structure, the three-tier system by the logic diagram, sub-plans, the three forms of physical map display at the same time allow users to build on the topology of plans, custom tiered.